PRIVACY POLICY
Last updated: November 2026
This Privacy Policy explains how Newartis processes personal data when you visit www.newartis.com, place an order, contact us, subscribe to communications or otherwise interact with us.
1. Data controller
The controller responsible for the processing of personal data is:
Pedagogía y Gestión de Grupos y Organizaciones S.L.
Trading name: Newartis
CIF: B99310419
Registered office: Calle Espiolla 18, 50540 Borja, Zaragoza, Spain
Commercial Registry of Zaragoza: Volume 3839, Book 0, Folio 155, Sheet Z-51575
Website: www.newartis.com
Email: info@newartis.com
Returns: return@newartis.com
2. Scope
This Privacy Policy applies to personal data processed through Newartis in connection with:
visits to our website;
purchases and order management;
payments;
delivery and returns;
enquiries and customer service;
newsletter subscriptions and marketing communications;
website security and fraud prevention; and
cookies and similar technologies where applicable.
3. Personal data we may process
Depending on how you interact with Newartis, we may process:
Identification and contact data
Such as your name, surname, postal address, billing address, email address and telephone number.
Order and transaction data
Such as products purchased, order number, purchase date, price, shipping method, delivery information, returns and refunds.
Payment-related information
Payments may be processed by external payment service providers or financial institutions. Newartis does not ordinarily store complete payment-card details.
Communications
Information contained in emails, contact forms, customer service requests and other communications with us.
Marketing information
Your newsletter subscription status, consent choices and related communication preferences.
Technical and usage information
Where applicable, information relating to the device, browser, IP address, website interaction, security events and cookies or similar technologies.
4. How we obtain personal data
We may obtain personal data:
directly from you when you place an order, contact us or provide information;
automatically through the website and strictly necessary technical systems;
through cookies and similar technologies where these are implemented and, where required, you have provided consent;
from payment providers, delivery companies and other service providers involved in fulfilling your order.
5. Purposes and legal bases
Managing orders and purchases
We process the information required to receive, manage, prepare, deliver and, where applicable, return or refund orders.
Legal basis: performance of a contract or steps taken at your request before entering into a contract.
Payments
We process or transmit the information necessary to manage payment for an order through the payment methods available on the website.
Legal basis: performance of the purchase contract and compliance with applicable legal obligations.
Customer service
We process personal data to answer enquiries, resolve incidents and communicate with customers about their orders.
Legal basis: performance of a contract, steps taken at the user’s request and, where appropriate, our legitimate interest in providing effective customer service.
Accounting, tax and legal obligations
Certain information relating to transactions and customers may be retained and processed where required by accounting, tax, consumer protection or other applicable laws.
Legal basis: compliance with legal obligations.
Website security and fraud prevention
We may process information reasonably necessary to protect the website, transactions, users and our systems against fraud, misuse, unauthorised access and security incidents.
Legal basis: our legitimate interests in protecting our business, systems and customers, and compliance with legal obligations where applicable.
Newsletter and marketing communications
Where Newartis offers newsletters or other electronic marketing communications, we may process your contact details and communication preferences for those purposes.
Where consent is required, communications will be sent on the basis of that consent. You may withdraw your consent or unsubscribe at any time using the mechanism provided in the communication or by contacting us.
Analytics, advertising and similar technologies
Newartis may in the future use analytics, advertising or measurement technologies.
Where such technologies require consent, they will only be activated after the user has provided valid consent through the cookie consent mechanism.
The Cookie Policy and Cookie Settings panel will identify the technologies actually in use and the choices available to users.
6. Recipients and service providers
Personal data may be disclosed or made accessible, where necessary, to service providers involved in operating Newartis, including:
website hosting and IT service providers;
WordPress, WooCommerce and related technical service providers where applicable;
cybersecurity and website security providers;
email and communications providers;
payment processors, financial institutions and payment gateways, including Redsys where applicable;
logistics, courier and postal service providers;
packaging or fulfilment providers where applicable;
professional advisers, accountants, insurers and legal advisers;
public authorities where disclosure is legally required.
These recipients will only receive the information necessary for their respective functions and will process personal data according to the applicable legal framework.
7. International transfers
Some service providers used by Newartis may process personal data outside the European Economic Area.
Where an international transfer of personal data takes place, Newartis will ensure that an appropriate legal mechanism is used where required, such as an adequacy decision, appropriate safeguards or other mechanisms recognised by applicable data protection law.
The specific providers actually used by Newartis may change as the website and its services develop.
8. Data retention
Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected and thereafter for any period required to comply with applicable legal obligations or to establish, exercise or defend legal claims.
In particular:
order and transaction information may be retained for the periods required by accounting, tax and commercial law;
customer service communications may be retained for the time necessary to manage the enquiry and any related legal responsibilities;
marketing information will be retained until consent is withdrawn or the user unsubscribes, subject to any information that must be retained to demonstrate compliance;
cookie and consent information will be retained according to the applicable technology and legal requirements.
9. Your rights
Subject to the conditions established by applicable data protection law, you may have the right to:
access your personal data;
rectify inaccurate or incomplete data;
request erasure of your personal data;
request restriction of processing;
object to certain processing;
request portability of your data;
withdraw consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, contact:
We may request information reasonably necessary to verify your identity before processing a rights request.
You also have the right to lodge a complaint with the competent supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).
10. Cookies and similar technologies
Newartis uses or may use cookies and similar technologies for purposes described in the Cookie Policy.
Strictly necessary technologies may operate where required for the website, shopping cart, checkout, security or other essential functionality.
Non-essential technologies requiring consent, including analytics or advertising technologies where implemented, will be managed through the cookie consent mechanism.
Please consult our Cookie Policy and Cookie Settings for further information.
11. Security
Newartis applies appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss, disclosure or destruction.
However, no online system can guarantee absolute security.
12. Minors
Newartis is not specifically directed at children and does not intentionally seek to collect personal data from minors beyond what may lawfully arise in connection with the website.
Where required, appropriate consent or authorisation will be obtained in accordance with applicable law.
13. Automated decision-making
Newartis does not currently make decisions based solely on automated processing that produce legal effects or similarly significant effects on users.
If this changes, the Privacy Policy will be updated as required.
14. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, providers or legal obligations.
The date of the latest revision will be indicated at the beginning of the policy.
15. Contact
For questions about this Privacy Policy or the processing of personal data:
Pedagogía y Gestión de Grupos y Organizaciones S.L.
Calle Espiolla 18
50540 Borja, Zaragoza
Spain